Andrei Ghenea
QA Assurance | Java Testing | Technical Support
Building quality software and providing exceptional technical support
About Me
Versatile Technical Professional with 6+ years of progressive experience spanning Technical Support, Quality Assurance Engineering, Database Architecture, and Systems Analysis. Currently delivering enterprise-level technical solutions with a proven track record in high-stakes environments.
Education
Computer Science Degree
Location
Verona / Italy
Experience
6+ Years in IT
Languages
Experience
Technical Support Specialist
Digitronica.it
July 2024 - Present
- Provide Level 1 & Level 2 technical support for enterprise clients including Airport of Verona and BNL Bank
- Manage VPN technologies and configurations ensuring secure remote access for critical business operations
- Perform server configuration and optimization maintaining 99.5%+ uptime for mission-critical systems
- Utilize SQL Developer for database troubleshooting and performance optimization across client environments
Quality Assurance Engineer
Samsung Electronics
2023 - July 2024
- Architected comprehensive QA frameworks ensuring 99.9% product reliability across complex software systems
- Developed automated testing protocols reducing manual testing time by 60% while improving defect detection rates
- Implemented data-driven quality metrics using SQL analytics to identify patterns and optimize development processes
- Led problem-solving initiatives collaborating with engineering teams to resolve critical system issues
Functional Analyst & Database Architect
Intesa Sanpaolo
2020 - 2023
- Designed and managed mission-critical databases supporting millions of financial transactions daily
- Optimized database performance achieving 35% improvement in query response times through advanced indexing strategies
- Developed data collection and processing pipelines enabling real-time business intelligence
- Analyzed complex business requirements translating them into technical specifications for development teams
Skills
Programming
Hardware & Infrastructure
Achievements
AWS Certified Solutions Architect
Amazon Web Services
Professional certification validating expertise in designing distributed systems on AWS.
View CertificateJava SE 11 Developer
Oracle
Certification demonstrating proficiency in Java SE 11 programming language and platform.
View CertificateMicrosoft Certified: Azure Fundamentals
Microsoft
Foundational certification for Microsoft Azure cloud services and management.
View CertificateCertified Scrum Master
Scrum Alliance
Certification in Scrum methodologies and Agile project management.
View CertificateProjects
Minesweeper Game
A modern implementation of the classic Minesweeper game with customizable difficulty levels and responsive design.
Home Management App
A comprehensive application for managing household tasks, budgeting, and family schedules with real-time updates.
Technical Support Knowledge Base
A knowledge base system for IT support teams to document and share solutions, improving resolution time by 40%.
Contact
Get In Touch
Interested in working together? Feel free to contact me for any project or collaboration.